Your customer did not show up ?
You can notify it on your book of reservations, so you will keep a track on her/his customer card, but also put back her/his flatware available on the reservation.
- From your book of reservations of the day, click on the caster at the end of line of the concerned reservation
- A number of choices are going to display : those are the possible actions on the reservation
If you are on a coming day, choices will not be the same !
Indeed, and logically, the first two options will not appear.
- Click on « Cancel reservation »
- A window opens with the following sentence :
- At this moment, you can notify the motive for the cancellation : the message will immediately be passed on to the customer by email. The message is not compulsory but is very welcome ! If you do not wish your customer to receive written notifications (email or sms), untick the box "Send notifications".
Your action is now recorded :
the reservation is registered as «cancelled»
- The icon of the reservation changed:
- The number of flatware also, here 0 setting place honored on 2 reserved
- The reservation appears pink, now.
This information is kept on the history of the customer card.
So, if she/he realizes regular cancellations, you can see it at a glance !
Also, the not honored flatware is put back to arrangement for the reservations.You made a mistake ?
Do not panic, you always can click on the symbol «red cross», on the reservation, to reset the state of this booking !