Would you like to guarantee your on-line bookings with a banking guarantee or the perception of a deposit ?
For that purpose, contact our support department ([email protected] or 33 5 82 95 09 33), they will collect worth knowing supporting documents to be supplied to us :
- a RIB ;
- ID card in color of the manager;
- KBIS ;
- Signed conditions of use.
- The cost
Any financial exchange between the customer and the restaurant, will be appointed.
The commissionnement for the European Union' countries rises in :
2.3% + 0.25€ per transaction.
The commissionnement for the non European Union' countries member rises in :
3.8% + 0.25€ per transaction.
- You can set the guarantee or the deposit on:
- A service (regularly: for instance, every Saturday, or every Friday for the dinner) ;
- A date in particular (creation of a special opening hour) ;
- an offer ;
- an event ;
- On Guestonline web, click on settings then on "Openings hours" (if you want to set a service or a special opening hour) or on "Offers Events" (for a special opportunity).
- Create your service / offer / event and check the box " Activate prepayment " :
- Choose :
- The type: deposit or guarantee ;
- Payment by: reservations or people ;
- Min persons: if the request of guarantee or deposit has to be made from a specific number ;
- Price : the amount to be perceived (which will multiply by the number of people, if you chose "people" on the line " kind ")
- Record this information. If it is services, do not forget to validate a second time the modifications :
- When your customers are going to book on-line a date, a service, an offer, an event submitted to a guarantee or a deposit, the information will be transmitted to them during the second stage, after having selected the date, the hour, the number of flatware :
- Your customer is then going to inform his personal information and phone number, then bank's datas :
- The customer receives then - as for any online booking - an e-mail with the information of the status of its reservation (to be confirmed or confirmed) with the mention of guarantee or deposit :
- The restaurant also receives an e-mail to be notified of the booking, with the information of the payment as a deposit or a guarantee.
- No debit will be made to your customer as long as its reservation will not be confirmed ;
- If you cancel a reservation, the deposit is automatically not paid off: you have to, from your reservations note-book, click on " to pay off the deposit". If it is about a bank guarantee, you can take it by clicking on "Collect the guarantee" :
- An evidence will be delivered to you by our account department to justify expenses of transaction taken on every payment on simple request ;
- You will have a direct access to all your transactions, directly from our provider of the on-line payment (information communicated during the setting of your account) ;
- The customers will see the name of your restaurant on their bank statement;
-The bookings with payment of a deposit are symbolized by an icon on your reservation book-note on Guestonline web (neither on the mobile nor on the iPad at the moment) :